How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
Return validity period
Our returns are valid until 14 days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 14 days since you received the item.
The new products of gloves purchased on this site do not affect the secondary sales. Within the validity period of the return, negotiate with our customer service through email [email protected] to return the goods (the product is damaged due to human and external reasons, and returns are not accepted).
PLEASE NOTE: We will not accept returns or exchanges if the gloves are soiled or damaged after receipt.
What if the product is damaged during shipping?
We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to [email protected] and we will arrange for a reissue or partial refund
Way of packaging
Our gloves are wrapped in foam bags, and then put into the outer packaging bag to seal, and finally all products will be shipped uniformly.
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
Applications of COVID-19
In response to COVID-19, all of our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.
We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.