1. Where we ship from?
Currently, we only support orders from the United States. Our warehouse address is 315 E 5TH ST STE 202 WATERLOO Iowa,United States, and your products will be shipped from there after you place your order.
2. Delivery time
All orders will be processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
3. Freight methods and charges
Estimated delivery time
4. How to deal with the long transportation time of the goods?
If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5. What should I do if the order processing time is too long?
Please refer to point 2 for delivery time. We are sorry if there is a timeout. You can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.
6. Sign for receipt
Please check that the package is in good condition before signing for it.
If the gloves are damaged or soiled, please reject and contact customer service in time, we will follow up in time;
If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7. Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8. Sales Tax/Remittance Fee
Sales tax/remittance fees are borne by the customer.
We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.
We strongly recommend customers to register an account with us to track their orders.
9. Way of packaging
Our gloves are wrapped in foam bags, and then put into the outer packaging bag to seal, and finally all products will be shipped uniformly.
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
We accept the following credit card payment methods:
We use stripe as the payment method, and stripe supports Visa, MasterCard, JCB, and American Express.
Customers with a US billing address will not be charged until the order is processed for shipping. However, a credit card authorization hold will occur when the order is placed.